• Shop Terms and Conditions

    Before purchasing items from the Master Builders NSW online shop, you must read and agree to these terms & conditions.

    All prices are inclusive of GST where applicable.


    Postage & handling

    All orders made via Master Builders NSW online shop will incur a flat rate postage and handling fee of $3.95 (including GST) for standard postage and $8.95 (including GST) for express postage.
    Shipping is available within Australia only.

    Returns & refunds

    Refunds for goods will be made in accordance with the Trade Practices Act 1974. You may seek a refund if goods:

    • Are or become faulty through no fault of your own
    • Are not fit for a stated purpose or for a purpose you made known to our staff
    • Don’t match our description or sample
    • Have defects that were not obvious or we did not bring to your attention.

    You are not entitled to a refund if you simply change your mind, so please choose carefully.

    The goods must be returned in their original condition and packaging, along with proof of purchase, within 20 days of receipt.

    You must keep the original receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

    Unless damaged or faulty, we do not refund the following items:

    • Work Method Statements
    • Safety Plans
    • Australian Standards.

    If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A credit may be offered at our discretion.

    Payment of refunds

    Payment of refunds will be made to your credit card or in the form of a cheque, depending on when the request for refund is received. All cheque refunds are processed in Sydney and may take up to two weeks.

    Damaged goods

    If an item arrives damaged, please advise us immediately on (02) 8586 3555 or email shop@mbansw.asn.au, and then return the damaged item to:

    Master Builders NSW
    Private Bag 9
    Broadway NSW 2007

    Once we have viewed any damage you will be sent a replacement item freight free. If there are any delays in sending a replacement item we will contact you.

    Cancellation of orders

    If you have finalised your order but wish to cancel it, please call the Master Builders NSW Shop on (02) 8586 3517 or email shop@mbansw.asn.au.

    Note: if your order has already been processed or dispatched it is unable to be cancelled.

    Privacy and security

    Master Builder NSW takes the protection of personal information and financial details very seriously. Personal information in relation to your order will not be released to any third parties. For more information, refer to our privacy policy.

    Master Builders NSW uses a secure payment gateway to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information, including card details, is encrypted using industry standard SSL 128-bit encryption technology.

02 8586 3555

© Master Builder Association of NSW