• Shop FAQs

    Master Builders NSW have prepared this page to answer as clearly as possible your questions about the Master Builders NSW online shop.

    If you have a question that we have answered here please Contact Us

    • Master Builders NSW accepts Visa and Mastercard.

    • All product, event and shipping prices are inclusive of 10% GST.

    • All orders made via Master Builders NSW online shop incur a postage fee of $3.95 for Standard Post and $9.85 for Express Post. This is the most you will pay no matter how large your order is. The exception to this is diary orders. All orders for diaries have a shipping cost of $7.70, but if you order by October 31, shipping is free or half price if ordered by the end of December. Shipping is available within Australia only.

    • We endeavour to pack and post your order the same day it is received. If not, the very next day at the latest (week days only of course). Normal delivery in the Sydney metropolitan area is 1 to 2 days and sometimes an extra day on top of that for regional areas of NSW.


    • The most common cause of this error is putting spaces in the credit card number. Please enter your number with no spaces. If you continue to have an issue please call us on 02 8586 3555 and we will assist you.

    • To obtain a refund or replacement for a faulty item received from the Master Builders online Shop, please contact our office on 02 8583 3555 (Monday to Friday 8:30am to 5pm AEDST) for return details.

    • No problem, if you have any enquiries about MBA Contracts and you are a Master Builder member, just call our legal department on 02 8586 3555.

    • You need Adobe Flash Player to view product previews in the shop. Click here to download the latest free version of Adobe Flash Player for your web browser.

    • Anyone can buy MBA products online (there are a small amount of products only available to members e.g. Signs with MBA logo) but if you are an MBA member, simply login and when you finalise your purchases at the checkout, the prices will be member rates automatically.

02 8586 3555

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